Hi, I’m Lyn and I know stuff…
I live in Melbourne and have been working in knowledge management and learning delivery for over 20 years. I have also delivered learning and presentations at universities and conferences around Australia.
I have had a number of jobs where knowledge management, user experience, change and learning delivery and these experiences have honed my passion for knowledge sharing and collaboration in organisations.
I also love learning and frequently participate in learning opportunities to further strengthen and increase the stuff I know. I am willing to share the stuff I know with you.
What do I do?
Knowledge Management
Social Media / Communications
Learning Design & Delivery
Change Management
View my LinkedIn profile – https://www.linkedin.com/in/lynmurnane/
Stuff I’ve done before
Knowledge Manager – COVID-19 Response Team – Department of Health Vic
2021
Managed and actioned the successful delivery of a tactical solution (an online SharePoint resource) for Contact Centre agents to utilise when supporting Victorians to manage appointments or obtain and comprehend Emergency Directions advice. Collaborated with and guided by frontline users on flows, usability, testing and other required elements.
Transposed content that was being delivered through static formats into more dynamic formats with real-time updates and transparent feedback mechanisms.
Built a governance framework, training guides for viewers and editors of content, feedback mechanisms, reporting functions, audit recommendations and engaging with and guiding stakeholders whilst creating and updating content. Delivered on a site that formed one small part of a single Department-wide SharePoint Online tenant.
KM Systems Coordinator
(2018 – 2021)
Worked on a learning program at LyondellBasell Australia that includes converting learning data from an Access database into the SAP Success Factors. This includes developing a curriculum, updating learning content and converting it to online learning activities.
Sessional Lecturer Postgraduate Knowledge Management
(2016 & 2019)
Deliver lectures and tutorials in knowledge management, the outcome is for students to deliver a KM strategy for their chosen organisation.
Knowledge Management
(2010 – 2019)
I have undertaken a variety of projects and programs dedicated to delivering and changing the way knowledge is shared and utilised across the relevant organisation.